last updated: February 3, 2026

Privacy Policy

Extra Hand North Vancouver (referred to as "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https://extrahandnv.ca/ (the "Website"), contact us, or use our services.

We comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws.

1. Personal Information We Collect

We may collect the following types of personal information:

- Contact Information: Name, email address, phone number, mailing address (e.g., when you fill out a contact form, book an appointment, or subscribe to updates).

- Inquiry Details: Information you provide about your needs or services requested.

- Usage Data: IP address, browser type, device information, pages visited, and time spent on the Website (collected automatically via tools like Google Analytics).

- Cookies and Tracking Data: Small data files stored on your device to improve site functionality (see Cookies section below).

We only collect information you voluntarily provide or that is automatically gathered through standard web technologies.

2. How We Use Your Personal Information

We use your information to:

- Respond to your inquiries and provide our services.

- Schedule appointments or consultations.

- Send confirmations, updates, or follow-up communications (with your consent).

- Improve our Website and services.

- Comply with legal obligations.

We do not sell your personal information to third parties.

3. How We Share Your Personal Information

We may share your information with:

- Service providers (e.g., web hosting, email services, analytics tools) who assist us in operating the Website and must protect your data under similar standards.

- Legal authorities if required by law.

- We require all third parties to respect the security of your personal information and treat it in accordance with the law.

4. Cookies and Tracking Technologies

Our Website uses cookies to enhance your experience:

- Essential cookies for site functionality.

- Analytics cookies (e.g., Google Analytics) to understand how visitors use the site.

You can manage cookies through your browser settings. Disabling cookies may affect site functionality.

5. Security of Your Information

We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure.

6. Retention of Information

We retain personal information only as long as necessary for the purposes outlined in this Policy or as required by law.

7. Your Rights

Under PIPEDA, you have the right to:

- Access your personal information we hold.

- Correct inaccurate information.

- Withdraw consent (where applicable).

- File a complaint with the Office of the Privacy Commissioner of Canada.

To exercise these rights, contact us using the details below.

8. Children's Privacy

Our Website is not intended for children under 13 years of age. We do not knowingly collect personal information from children.

9. Links to Third-Party Websites